POLICIES

Booking Policies
The preferential prices are available for online booking only, not including holidays, and may not be used with other preferential programs.
During Chinese New Year: The rooms prices will be charged as the original price with 10% service charge. Reservation is only booked by phone calling, sorry for your inconvenience.


Checking in & out
Check-in: after 3:00 pm
Check-out: before 12:00 at noon time


The Person-Adding Service
The maximum of number for each room is according to the announced lists above and no extra bed service. If you need to add one extra guest to your room, there will be extra charge; for height over 120cm is NTD$500. The maximum of number to add to each room is one guest only.
During the Chinese New Year: for height over 120cm is NTD$800. The maximum of number to add to each room is one guest only, including kids and babies.


Definition of Weekdays and Holidays

‧ Weekdays: Every Sunday to Thursday
‧ Mini Weekend: Every Friday
‧ Holidays: Every Saturday
‧ Special Holidays: Kaohsiung Lantern Festival, Chinese New Year, Days during New Year’s Eve, Continual Holidays, including National Holidays, and One Day before Holidays, Every Saturday of Winter and Summer Vacation. *Any modification of room prices is according to the announced prices list at front desk.


Information for use of parking
The parking lot is available for small passenger vehicles only. Hotel will not take the responsibility of any lost and damage. Parking spaces are limited, and hotel will not keep any space for any guest. For your safety, please drive carefully and do not speed up. If there is any loss or damage of personnel or finances, the car owner and user shall take all the responsibility to the compensation without any objection, and the hotel will not take any responsibility to it. If there is any information unannounced completely, the hotel will announce again at any time.

For Further Information

We provide credit card service. Any modification of room prices will not be announced again. Room pictures are for reference only and may vary from the room description. All rooms are equipped with free wired broadband network, and users need to have your own laptop to use. Pets are prohibited within the hotel areas.


Reservation Cancelation

If you would like to cancel your reservation, please inform the hotel before arrival. Any question about related information or reservation, please call to  +886-7-2886888

For group reservation please call to:  +886-7-2882388 *127


Reservation – The Policies of Refund
If you cancel your reservation before the scheduled day of departure or you did not show up on the day of the scheduled arrival date, the Hotel will charge you for some/all of the 1st day of room fees according to ‘the Regulation of Reservation Refund’ announced by Tourism Bureau M.O.T.C on 13th Jan. 2010.

(1) The fine shall be 0% of the deposit when the cancellation notice arrives 3 days before the scheduled day of departure.
(2) The fine shall be 70% of the deposit when the cancellation notice arrives 2 days before the scheduled day of departure.
(3) The fine shall be 80% of the deposit when the cancellation notice arrives 1 day before the scheduled day of departure
(4) The fine shall be 100% of the deposit when the cancellation notice arrives on the scheduled day of departure.